Not many businesses, especially small to meduim size businesses, can afford the luxury of round the clock phone coverage. A solution is the BCM automated attendant system with voice messaging.

Nortel Voice Messaging for Business Communications Manager is like a personal assistant that answers your telephones and takes messages for everyone in your company with complete accuracy at all times.

Every call is answered with your custom greetings and routed to the appropriate person or department. Customers and suppliers get direct access to the person they want to reach, without necessarily having to go through a receptionist. If that person is unavailable, callers can leave important information in the form of a voice message. This has the effect of driving the business forward, cutting down on unproductive "telephone tag". With control over calls and messages, employees can focus on the work at hand, confident that they won't miss important contacts.

Powerful features and applications

Automated Attendant gives small businesses and branch offices a way to gracefully handle incoming call traffic, without the expense of hiring a full-time receptionist. The system answers incoming lines with your personalised greetings - tailored for the time of day, day of week, holiday schedule and calling line ID. Greetings can be saved on a PC and then downloaded to many locations, which saves time and ensures a consistent customer experience, no matter which location callers reach.

Customer-controlled routing can include multiple levels, so the caller can self-direct to exactly the right destination - fast. Calls are routed (with caller ID) to the appropriate department, call center skillset or employee. If there's no one to take the call, Voice Messaging transfers the incoming caller, and the caller can record a message, page the party (BCM 50 only), or transfer to another phone or person.

Integrated Voice Messaging stores, forwards and delivers messages to selected users, identified groups or for broadcast to all users. Callers can leave detailed information, mark their messages as urgent or private, or speak to your designated alternate. When new messages arrive, the system can be set to notify the recipient by call or page, or the caller can be given the option to transfer to your cell or home phone. Mailbox space is virtually unlimited, since the system can store up to 200 hours of messages (platform dependent). Unified messaging consolidates all incoming messages (email, voice mail and faxes) into a single window on your desktop or laptop PC. You can listen to voice mail, save or forward voice messages, view faxes on screen and forward them as email or even use Caller ID to go straight to a specific message. You have complete access to all your messages, even from remote locations, using familiar applications such as Microsoft Outlook, Exchange, Netscape Messenger, Lotus Notes, Qualcomm Eudora Pro and Novell Groupwise.

Centralised voice mail enables a single Business Communications Manager system to extend Voice Messaging services across a network. The ability to configure voice mail for the entire organisation from one location dramatically simplifies management and establishes a central point of control. You can always, if you choose, set up voice mail independently at each local system.

The all-in-one solution for advanced messaging.

In the past, extending advanced voice processing services to your users meant installing, maintaining and managing several standalone devices. Now all of these powerful capabilities are incorporated into a single, easy-to-manage platform. No external hardware, server or plug-ins are required. This strategy eliminates the hassle and expense of performing hardware and software upgrades, experiencing software conflicts and contracting with multiple vendors.

Voice Messaging and Unified Messaging for Business Communications Manager are pre-loaded on your system. You can activate these applications for a trial period, so you can confirm the gains in productivity, convenience and customer satisfaction before committing to buy. Then, you only pay for the features and mailboxes you need now, and you can expand later simply by downloading an activation key code.

Discover the advantages of using the next generation in messaging platforms for your Business Communications Manager system.

Please contact us for more information or to set up a meeting.